When you enter the lobby of a Metro or FGC station you can locate the ticket machines with the same remote control used at traffic lights. If you press a button on the remote, at least one of the ticket machines will emit a continuous signal to help you locate it.
The ticket machines have Braille and voice-activated browsing systems which guide visually impaired passengers through the purchasing process. This system is activated by pressing a button (with the Braille letters ACC) on the lower left-hand part of the screen, for about two seconds, or, if this option doesn’t work, by dragging your finger from right to left across the screen after pressing the button in the top right-hand corner bearing the Braille letters RET. The activation of the system varies depending on the model of the machine.
Regular users of the Metro and FGC network who use the same type of ticket (travel pass, season ticket) can obtain a duplicate immediately by placing their current ticket in the slot with Braille letters. This means that they don’t have to browse the screen to find the type of ticket they require.
All travel cards and tickets have an indentation or tactile notch on one side to make them easier to validate. This notch must remain on the left-hand side closest to you when passing the ticket through the machine.
These tickets and machines are found throughout both transport networks.
Tactile warning strips are being gradually introduced to all stations to allow all visually impaired people to move through the stations without assistance and recognise the main elements: lifts, exits, vending machines, ticket queues, escalators and steps, platforms and the front carriage of each train.
The lifts have button panels in Braille and raised lettering and there are station announcements indicating the platform, direction of the train, the lobby, street, etc.
The metro and most lines of the FGC (with some exceptions on the Avinguda Tibidabo line) have an announcement system to let passengers know which station is coming up next and the lines it connects with.
Ciutat Meridiana station on line 11 has two tactile maps in Braille and raised lettering on the platform and in the lobby. The map in the lobby incorporates audio information.